Shipping policy

Shipping Policy

PanthariSportus
Website: pantharisportus.com

1. Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding holidays).

After your order is processed, it will be shipped and you will receive a confirmation email with tracking information.

Please note:

  • Orders are not processed on weekends or holidays
  • High demand periods may slightly increase processing time

2. Shipping Time Estimates

Estimated delivery times vary depending on your location:

  • United States: 5–10 business days
  • International: 5–15 business days

⚠️ Important: Delivery times are estimates and begin after order processing is completed.

In some cases, delivery may take longer due to factors outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location.

We may offer:

  • Free shipping promotions
  • Discounted shipping rates

These offers are subject to change without notice.

4. Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Please allow 2–5 business days for tracking updates to appear in the carrier’s system.

5. Delays & External Factors

While we work hard to ensure timely delivery, we are not responsible for delays caused by:

  • Shipping carriers
  • Customs clearance processes
  • Weather conditions
  • Incorrect or incomplete shipping addresses
  • High seasonal demand

In rare cases, delivery may take up to 20 business days.

6. Incorrect Address Disclaimer

It is the customer’s responsibility to ensure that the shipping address is correct.

If an incorrect address is provided:

  • We cannot guarantee successful delivery
  • Reshipping may require an additional fee

7. Lost or Stolen Packages

PanthariSportus is not responsible for lost or stolen packages confirmed as delivered to the address provided.

We recommend contacting the shipping carrier directly for assistance.

8. Customs, Duties & Taxes

For international orders:

  • Customs fees, import duties, or taxes may apply
  • These charges are the responsibility of the customer

We are not responsible for delays caused by customs.

9. Split Shipments

In some cases, your order may be shipped in multiple packages to ensure faster delivery.

You will receive separate tracking numbers if this occurs.

10. Contact Information

If you have any questions about your shipment, please contact us:

Customer Support
Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time – New York / Miami)

We respond within 24 hours.

11. Company Information

MKT MRQS LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States

EIN: 98-1835099

12. Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page.